Your satisfaction is important to the entire team at Veterinary Referral Surgical Practice. Please take a moment to give us your feedback.



Access to care

  1. Were we able to accommodate your appointment needs in a timely manner?
  2. When you called to make your appointment was your call answered promptly?
  3. Was your experience making an appointment easy?
  4. Was information provided about your appointment informative and helpful?

During your visit

Poor Fair Good Excellent
1. Your expericence at check-in can be described as... Poor Fair Good Excellent
2. The courtesy of our staff at check-in can be described as... Poor Fair Good Excellent
3. Comfort and pleasantness of our waiting area... Poor Fair Good Excellent
4. Length of wait before going to exam room... Poor Fair Good Excellent
5. Comfort and pleasantness of exam room... Poor Fair Good Excellent
6. Friendliness and courtesy of the Technician... Poor Fair Good Excellent
7. Waiting time in exam room before seeing Doctor... Poor Fair Good Excellent


Your visit with the doctor

Poor Fair Good Excellent
1. Friendliness and courtesy of the Doctor... Poor Fair Good Excellent
2. The explanantion of the problem or condition was... Poor Fair Good Excellent
3. Treatment options were explained satisfactorily to you... Poor Fair Good Excellent
4. Instructions for post surgery care were explained thoroughly... Poor Fair Good Excellent
5. The amount of time the Doctor spent with you was... Poor Fair Good Excellent
6. Likelihood of recommending the Doctor to others... Poor Fair Good Excellent


Post surgery

Poor Fair Good Excellent
1. You were kept informed by the staff post-surgery... Poor Fair Good Excellent
2. Discharge instructions were explained clearly... Poor Fair Good Excellent
3. Written discharge instructions were clear and thorough... Poor Fair Good Excellent
4. You were made to feel comfortable to ask questions... Poor Fair Good Excellent
5. Your questions were answered to your satisfaction... Poor Fair Good Excellent


Overall assessment

Poor Fair Good Excellent
1. Convenience of our office hours... Poor Fair Good Excellent
2. Overall cheerfulness of our practice... Poor Fair Good Excellent
3. Overall cleanliness of our practice... Poor Fair Good Excellent
4. The overall level of care your pet received... Poor Fair Good Excellent
5. Overall experience with VRSP... Poor Fair Good Excellent